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Jesteśmy dostępni:

  • pn-pt 7:30-15:30 stacjonarnie w siedzibie TERMA
  • Nie prowadzimy sklepu / showroomu. Ekspozycja oraz wzorniki dostępne są u naszych Partnerów Handlowych
     

Najczęściej zadawane pytania

 

Dane firmy

TERMA SP. Z O.O.
Czaple 100
80-298 Gdańsk
Poland

NIP: 583-10-18-844 
REGON: 190558447 

nr rej. BDO: 00003524 I Sąd Rej. w Gdańsku, VIII Wydz. Gosp.
KRS nr 0000069067

Kapitał: 2 360 500 PLN 
Nr konta bankowego: ING Bank Śląski S.A. Oddział w Gdańsku : 
transakcje w PLN: 88 1050 1764 1000 0023 0692 5997
transakcje w EUR: PL 40 1050 1764 1000 0023 0693 8016 
transakcje w GBP: PL14 1050 1764 1000 0024 2189 9101

SWIFT : INGBPLPW

Jesteśmy dostępni:

  • pn-pt 7:30-15:30 stacjonarnie w siedzibie TERMA
  • Nie prowadzimy sklepu / showroomu. Ekspozycja oraz wzorniki dostępne są u naszych Partnerów Handlowych
     

Najczęściej zadawane pytania

 

KONTAKT Z zespOŁEM sprzedaży? wybierz obszar na mapie Polski

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Region PL02 - Pomorskie, Kujawsko-pomorskie

Tomasz Mazurek

Tomasz Mazurek

tel: .. +48 607 451 940
e-mail: tomasz.mazurek@termagroup.pl
skype: Terma018
Wioleta Data

Iwona Plotka

e-mail: iwona.plotka@termagroup.pl

Region PL08 - Warmińsko-mazurskie

Paweł Salamon

Paweł Salamon

tel: +48 607 451 471
e-mail:  pawel.salamon@termagroup.pl
skype: Terma029
Wioleta Data

Łukasz Ołtuszewski

e-mail: lukasz.oltuszewski@termagroup.pl

Region PL04 - Warszawa, Lubelskie, Mazowieckie

Magdalena Petka

Magdalena Petka

e-mail: magdalena.petka@termagroup.pl

Region PL12 - Łódzkie

Krzysztof Werner

Krzysztof Werner

tel: +48 607 451 054
e-mail: krzysztof.werner@termagroup.pl
skype: Terma102
Gorbachyov Yevgeniy

Yevgeniy Gorbachyov

e-mail: yevgeniy.gorbachyov@termagroup.pl

Region PL11 - Wielkopolskie

Tomasz Szaller

Tomasz Szaller

tel: +48 607 455 267
e-mail: tomasz.szaller@termagroup.pl
skype: Terma051
Gorbachyov Yevgeniy

Yevgeniy Gorbachyov

e-mail: yevgeniy.gorbachyov@termagroup.pl

Region PL03 - Zachodniopomorskie

Albert Zitterman

Albert Zitterman

tel: +48 607 451 877
e-mail: albert.zittermann@termagroup.pl
skype: Terma063
Wioleta Data

Iwona Plotka

e-mail: iwona.plotka@termagroup.pl

Region PL06 - Dolnośląskie

Mateusz Szukalski

Mateusz Szukalski

tel: +48 607 451 238
e-mail: mateusz.szukalski@termagroup.pl
skype: Terma016
Wioleta Data

Iwona Plotka

e-mail: iwona.plotka@termagroup.pl

Region PL10 - Śląskie, Opolskie 

Ireneusz Wojtas

Ireneusz Wojtas

tel: +48 607 551 475
e-mail: ireneusz.wojtas@termagroup.pl
skype: Terma104
Gorbachyov Yevgeniy

Yevgeniy Gorbachyov

e-mail: yevgeniy.gorbachyov@termagroup.pl

Region PL05 - Małopolskie, Podkarpackie

Piotr Krupa

Piotr Krupa

tel: +48 607 451 921
e-mail: piotr.krupa@termagroup.pl
skype: terma253
Magdalena Petka

Magdalena Petka

e-mail: magdalena.petka@termagroup.pl

Dane firmy

TERMA SP. Z O.O.
Czaple 100
80-298 Gdańsk
Poland

NIP: 583-10-18-844 
REGON: 190558447 

nr rej. BDO: 00003524 I Sąd Rej. w Gdańsku, VIII Wydz. Gosp.
KRS nr 0000069067

Kapitał: 2 360 500 PLN 
Nr konta bankowego: ING Bank Śląski S.A. Oddział w Gdańsku : 
transakcje w PLN: 88 1050 1764 1000 0023 0692 5997
transakcje w EUR: PL 40 1050 1764 1000 0023 0693 8016 
transakcje w GBP: PL14 1050 1764 1000 0024 2189 9101

SWIFT : INGBPLPW

SKŁADANIE ZAMÓWIEŃ:

Poprzez platformę B2B https://www.terma24.pl
 

Email:  zamowienia-grzewcze@termagroup.pl

 

REALIZACJA ZAMÓWIEŃ:

Realizacja złożonych zamówień:  realizacjazamowien-grzewcze@termagroup.pl
+48 607 451 988
+48 607 451 049
Sprzedaż detaliczna:  www.termaoutlet.pl

 

SPEDYCJA (SPRAWDŹ STATUS WYSYŁKI TWOJEGO ZAMÓWIENIA):

Kuźmicki Łukasz
lukasz.kuzmicki@termagroup.pl
+48 607 452 062

Aleksandra Ostrowska
aleksandra.ostrowska@termagroup.pl
+48 607 451 982

Katarzyna Maranowska
katarzyna.maranowska@termagroup.pl
+48 607 451 120

Tatiana Suprun
tatiana.suprun@termagroup.pl
+48 607 451 977

 

SERWIS:

serwis@termaheat.pl

 

SPRAWDŹ DOSTĘPNOŚĆ TOWARU NA MAGAZYNIE:

Dostępność wg kodów
Dostępność wg zadanych parametrów (wymiary, podłączenia, moc, kolor i in.)

 

REKRUTACJA, STAŻE I PRAKTYKI

+ 48 667 784 786
Praca w Terma

 

RECEPCJA

+48 607 451 282

Najczęściej zadawane pytania

 

1. The Supplier grants the following warranty periods for products included in the catalogue:

  • 8 years for steel radiator paint coating in all RAL and Supplier’s special colours,
  • 8 years for water tightness of steel and cast iron radiators assembled in the Supplier’s factory,
  • 3 years for chrome layer,
  • 4 years for the Galvanic Brass finish and 2 years for Metal Alive and Burnish finishes of cast-iron radiators.

Heating elements for radiators and electric components in electric heaters:

  • 2 years.

Handrails:

  • 2 years for paint coating in all RAL and Supplier’s special colours,
  • 2 years for chrome layer.

Radiator and heating element accessories:

  • 2 years.

2. The warranty period is calculated from the moment of product purchase by the End User, with the following conditions:
for heating elements the warranty period is 2 years from the product purchase date but no longer than 3 years from the date of production;

  • for steel radiators the warranty period for paint coating and water tightness is 8 years, but not more than 9 years from the date of production;
  • for radiators with chrome layer the warranty period is 3 years, but not more than 4 years from the date of production;
  • for cast-iron radiators the warranty period for paint coating is 8 years, but not more than 9 years from the date of production and 8 years for water tightness of units assembled in the
  • Supplier’s factory but not more than 9 years from the date of production;
  • for handrails the warranty period is 2 years from the product purchase date, but not more than 3 years from the date of production.

3 . Any claims resulting from the warranty provided by the Supplier should be reported directly to the Supplier or through the Trading Partner by filling out the claim form and returning the product in question, or, by supplying supporting photographs (if disassembly of the item is not possible). In each case the product warranty card and evidence of purchase should be included with the return. The Supplier may reject the claim if any of the above is not supplied.


4 . Every claim is processed within 14 days of its receipt; it may be longer if a more detailed investigation is required. All claims are investigated based on the returned product or supporting photographs.


5 . Any costs related to the return of faulty items including the costs of disassembly/assembly of the product, transportation and labour costs etc. will be covered by the Trading  Partner i.e. the trader who sold the product directly to the End User. The possibility of cost sharing between the Trading Partner and the Supplier is agreed individually for each returned item. The Supplier covers the cost of a new product and its shipment to the Trading Partner.

6. Warranty claims can be forwarded to the Supplier by:

  • email,
  • fax,
  • via Claim Form on the Supplier’s website: www.termaheat.pl,
  • by post.

7. Warranty covers any product faults which are due to Supplier’s error discovered on delivery or while in use, with the exclusion of:

  • Damage in transit caused by the carrier or during unloading of goods (this applies to relations between the Supplier and the Trading Partner only). Please refer to point 4E for more information on complaints/claims on the grounds of damage in transit.
  • Damage in stock (any radiator accepted at the Trading Partner’s warehouse is considered free from any faults, excluding any hidden faults, discovered upon unpacking of goods when the packaging did not have any signs of damage).
  • Items stored outside or inside warehouse spaces with increased air humidity.
  • Filling a radiator with any other medium than those which are approved for a given type of product (i.e. with steam) or any medium containing any chemical substances that are damaging to radiator materials, i.e. steel, cast iron or aluminium.
  • Filling a radiator with a heating medium with a working pressure exceeding that which is specified by the Supplier in the user manual or product technical card; or increasing the working pressure inside the radiator with a heating element by closing all radiator valves in the central heating system; or by leaving an insufficient air cushion inside a standalone electric radiator.
  • The use of products with standard paint coating in areas with increased concentration of aggressive agents, such as sulphur, ammonia or chlorine compounds.
  • Use of steel radiators in open installations, with a permanent connection to water-supply systems and installations drained from the heating medium more often than required.
  • Use of electric radiators with the heating element exposed to splashes of water (with no consideration of IP protection class).
  • Incorrect (not in compliance with the manual) installation, use or disassembly.
  • Use of heating element in a way that differs from its intended use.
  • Modification of the product structure.


8. Warranty does not cover any faults or damages which occurred due to force majeure, meaning any future phenomena which are impossible to predict and prevent, such as weather circumstances, electric installation disturbances, wars, natural disasters.


9. A claim procedure which is in progress does not constitute the basis for suspension of payment for delivered goods.

Each piece of information can be important for us - please make sure to complete this form with all required details. Providing all necessary information can speed up the complaint investigation process.

I am:

The problem is related to:

I would like to file a complaint regarding:

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BLOWER DRY GRZAŁKA VEO GŁOWICA TERMOSTATYCZNA VAZ KTX 1 KTX 2 KTX 3 KTX 4 KTX 4 Blue MEG MOA MOA Blue MOA IR ONE R36 ONE-D ONE-K ONE-P ONE-T REG 2 REG 3 SEC SKT 1 SKT 4 BLUE SOA (Class II version of MOA) SOA BLUE TDY TT-IR
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Opis uszkodzeń
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S1
S8
Y1
Y8
P1
51
58
P2
E1
E8
V7
ZS
ES
EX
E7
E2
L7

Connection symbols

Flow / return
500 mm distance between flow and return
50 mm connection type
Connection with the use of immersion tube
Alternative connection
Thermostatic head
Electric heating element
Alternative electric heating element connection
Universal opening (with plug)
Bleed valve
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Allowed file types: gif jpg png bmp eps tif pict psd txt rtf odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav dmg gz jar rar sit tar zip.
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf odf pdf doc docx ppt pptx xls xlsx avi mov gz rar tar zip.
BLOWER DRY GRZAŁKA VEO GŁOWICA TERMOSTATYCZNA VAZ KTX 1 KTX 2 KTX 3 KTX 4 KTX 4 Blue MEG MOA MOA Blue MOA IR ONE R36 ONE-D ONE-K ONE-P ONE-T REG 2 REG 3 SEC SKT 1 SKT 4 BLUE SOA (Class II version of MOA) SOA BLUE TDY TT-IR
Dane grzejnika
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp tif psd rtf odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz rar tar zip.
Opis uszkodzeń
S1
S8
Y1
Y8
P1
51
58
P2
E1
E8
V7
ZS
ES
EX
E7
E2
L7

Connection symbols

Flow / return
500 mm distance between flow and return
50 mm connection type
Connection with the use of immersion tube
Alternative connection
Thermostatic head
Electric heating element
Alternative electric heating element connection
Universal opening (with plug)
Bleed valve
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